Privacy Policy

Introduction

Woodbine Casino wPass is the official digital membership and entry access application for Woodbine Casino, built exclusively for iOS. By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your personal information and your right to privacy.

1. Data We Collect

When you use wPass, we may collect the following types of information:

• Account Information: Your name, email address, and member ID when you log in to your Woodbine Casino membership account.
• Membership Data: Your membership tier, pass status (active/inactive), and member ID as provided by Woodbine Casino.
• Booking Information: Entrance slot reservations, booking history, and associated dates and times.
• Rewards & Activity Data: Your rewards balance, tier progress, and bonus redemption history.
• Device Information: Device type, iOS version, and app version for technical support and compatibility purposes.
• Support Communications: Messages, categories, and any attachments you submit via the in-app Contact Support feature.
• Preferences: Notification settings and other in-app preferences stored locally on your device.

2. How We Use Your Data

We use the information we collect to:

• Authenticate your identity and maintain your session securely
• Display your digital membership pass and QR code for venue entry
• Process and manage your entrance bookings
• Show your current rewards balance, tier status, and available offers
• Provide customer support and respond to your enquiries
• Send notifications about bookings, rewards, and venue updates (if enabled)
• Improve the App's performance, stability, and features
• Comply with legal obligations

3. Data Storage & Security

Your authentication credentials and session tokens are stored securely on your device using iOS secure storage mechanisms (flutter_secure_storage). We implement industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure.

Preferences and non-sensitive settings are stored locally on your device and are never transmitted without your knowledge. We do not store your password in plain text at any point.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Woodbine Casino: As the App is the official digital companion for Woodbine Casino, your membership data is shared with Woodbine Casino's systems to verify your membership and process bookings.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When you delete the App, locally stored data is removed from your device. Account data associated with your Woodbine Casino membership is governed by Woodbine Casino's own data retention policies.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at contact@woodbinecasinowpass.com.

7. Children's Privacy

The App is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the updated version available on this page and, where appropriate, within the App. The "Effective Date" at the top of this page will be updated accordingly. Continued use of the App after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: